Job Purpose:

To perform all financial transactions (cash, cheques & transfer) for individual or corporate customers, in risk free manner and maintaining the set service standards at all times.

Key Accountabilities:

Customer Service:

• Manages customer expectations for each transaction and ensure adherence to basic service standards.
• Reduce wait time & serve time by efficient handling process
• Handle all counter transactions accurately and swiftly in accordance with set process
• Handle customers with different demographics, without any bias on nationality
  

Teller Operations:

• Investigate thoroughly differences in books by following required process of checking reports, notes denominations etc.
• Report deviation exception to concerned authority
• Enhance usage of ATM & ensure minimum risk for ATM usage.
• To be alert on possible frauds.
  

Problem Solving and Team Support:

• Teller has to deal with financial transactions problems like cash shortage or excess,
• Work closely with central operation to resolve customers' problems.
  

Policies & Procedures:

• To eliminate risk of cash differences by following diligently the process set and ensures accurate receipt and delivery of cash to customers.
• Adhere to all polices and process to ensure an acceptable audit rating
  

Consumer Protection:

• Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedbacks, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

Competency: Customer Service & Consumer Protection

• The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices.
  

Policies & Procedures:

•   Adhere to all bank's policies and procedures

Qualification, Experience & Other Skills

Minimum Qualifications: Diploma in Accounting, Information Administration, Banking

Minimum Experience: minimum 1-year experience as a teller and customer service agent in a bank.

Computers/ Systems / Software Skills: MS Office - Basic

Languages Proficiency: English Independent, Arabic Proficient