JOB PURPOSE:

The role involves supporting CBG activities to maximize the efficiency of the Business Support Unit (BSU). The position carries operational and administrative responsibility for the efficient and timely delivery of services provided by the BSU, as well as for the implementation of procedures and controls related to corporate back-office activities. In the absence of the BSU Manager, the role is also required to assume team leadership responsibilities and oversee operations

KEY ACCOUNTABILITIES:

• Effective coordination with support services (CAD, TFD, Legal, Sharia etc) to minimize turnaround times on customer documentation, booking of deals and other operation related support.
• Preparation of document lodgment sheets, security documents to customers and adhoc reports
• Coordinate and perform ICCS clearing for CBG within the stipulated time period.
• Checking of Customer security documents and communicating discrepancies to Relationship Managers while ensuring submission of complete documents to CAD/Legal/Mortgages departments.
• Ensuring the response to CBRB & processing of AECB completed Inquiries received by the RM/RO.
• Act as back up staff for all BSU team by learning their job responsibilities and taking over if required.
• Maintain high standards of ethics and integrity with customers and colleagues and positive relationship with other departments in the bank.
• Any other responsibilities assigned by HOD.
• Active involvement in migrating transactions to automated channels in view of minimizing operational expenses to CBG.

QUALIFICATIONS, EXPERIENCE, & SKILLS

• Minimum Qualifications: University Graduate
• Minimum Experience: 5  years
• Language Skills: Well written and spoken English & Arabic
• Computer/System/ Software Skills : Basic MS Office