SIB Pay
Payment Solutions for Growth Possibilities
At the heart of every business lies one thing: possibility. The possibility to start, to grow, to evolve. For entrepreneurs, every sale, every swipe, every scan is more than just a transaction - it’s a step toward that possibility.
SIB Pay
Smart, secure payment solutions – built to fit your business.
SIB Pay Point of Sales
Power Up Your Business with Smarter POS Solutions
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SIB Pay SoftPOS
Modernize Transactions with Card Acceptance Solutions
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SIB Pay E-Commerce
Integrated Payment Gateways Designed for Business Efficiency
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Value Added Services
Enhance your banking experience through our Value Added Services
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Integrated Solutions
Unified billing and payment through smart retail POS integration
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Terms & Charges
Guidelines
Forms
Frequently Asked Questions
I am facing GPRS & Network Issues
- Ensure battery level is above 30%.
- Move the machine where there is good network reception and restart. Wait for the network connection.
- If there is no network connection after following these steps, please call our Help Desk for support on 600599979.
My machine is shutting down
- Check the battery level and ensure it is above 30%.
- If the machine is shutting down even when charged, log a call with our Help desk on
600599979 to upgrade your POS application to the latest version
How can I request a refund?
You can request for a refund through your POS terminal/s, our Ecommerce Payment Gateway, or via email. Forward your email requests to [email protected] with an attached completed pre-formatted Excel file with the following details:
- Date of Transaction
- Merchant ID (MID)
- Card Number
- Auth Code
- Transaction Amount
- Refund Amount
Note 1: Any error in the details provided can result in a delay or rejection of the refund.
Note 2: Refunds should be processed through the same card on which the original transaction
took place & the amount should be partial or equivalent to the sales transaction amount.
Note 3: If your POS terminal is enabled for refund then you can complete the refund through
your device by selecting the ‘Refund’ option.
Note 4: You can raise AMEX card -related requests directly to the AMEX team.
Am I allowed to process a refund amount higher than the sales transaction?
You can process refunds for a partial amount or equivalent to the sales transaction amount only.
How long does it take to process a refund?
a. The average turnaround time for a terminal-posted refund is two (2) working days.
b. The average turnaround time for manually-posted refund requests is two (2) working days for up to 20 requests. The time may vary depending on:
• The number of requests
• All details provided are correct
• Details are in the requested format
News & updates
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09 May, 2023
Honoring SIB the strategic partner of Sharjah Award for Public Finance
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29 May, 2023
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19 May, 2022
Mohamed Abdalla is among the top 100 CEOs in the GCC countries for the second time
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26 Jan, 2023
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