SIB Pay E-Commerce
Integrated Payment Gateways Designed for Business Efficiency
Offer your customers a seamless payment experience with our secure and flexible online payment gateways. Whether you're operating a website, mobile app, or e-commerce platform, our pay by link solutions make transactions easier—for you and your customers.
Our e-commerce solutions offer:
- Payment Acceptance: frictionless checkout experiences that boost conversions
- Fraud Risk Mitigation: advanced security features to protect every transaction
- Payment Processing: easy refund and reconciliation tools for smooth operations
- Business Management Tools: multiple gateway options tailored to your business needs
- Integration Options: support for local and international payments
Simplify how you get paid—securely, reliably, and effortlessly.
Enquire now
Benefits:
Required Information
- View Terms and Conditions
Frequently Asked Questions
I am facing GPRS & Network Issues
- Ensure battery level is above 30%.
- Move the machine where there is good network reception and restart. Wait for the network connection.
- If there is no network connection after following these steps, please call our Help Desk for support on 600599979.
My machine is shutting down
- Check the battery level and ensure it is above 30%.
- If the machine is shutting down even when charged, log a call with our Help desk on
600599979 to upgrade your POS application to the latest version
How can I request a refund?
You can request for a refund through your POS terminal/s, our Ecommerce Payment Gateway, or via email. Forward your email requests to [email protected] with an attached completed pre-formatted Excel file with the following details:
- Date of Transaction
- Merchant ID (MID)
- Card Number
- Auth Code
- Transaction Amount
- Refund Amount
Note 1: Any error in the details provided can result in a delay or rejection of the refund.
Note 2: Refunds should be processed through the same card on which the original transaction
took place & the amount should be partial or equivalent to the sales transaction amount.
Note 3: If your POS terminal is enabled for refund then you can complete the refund through
your device by selecting the ‘Refund’ option.
Note 4: You can raise AMEX card -related requests directly to the AMEX team.
Am I allowed to process a refund amount higher than the sales transaction?
You can process refunds for a partial amount or equivalent to the sales transaction amount only.
How long does it take to process a refund?
a. The average turnaround time for a terminal-posted refund is two (2) working days.
b. The average turnaround time for manually-posted refund requests is two (2) working days for up to 20 requests. The time may vary depending on:
• The number of requests
• All details provided are correct
• Details are in the requested format
How can we help you?
Get in touch
Write to us and we will get back to you soon.
Rate Us
Participate and share your SIB experience with us.
Apply Online
Start Banking with SIB today.
For an optimal experience, please