Frequently Asked Questions
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Frequently Asked Questions on Current Accounts:
What is a Current Account?
The Sharjah Islamic Bank current account is a transaction account that includes a checking option for the account holder. It provides a cheque book, debit card facilities, and a range of other banking benefits. For more details, please visit our current account page: www.SIB.ae/en/currentaccount
How do I Open a Current Account
You can open an account by visiting any Sharjah Islamic Bank branch or digitally through our website: www.SIB.ae/en/accounts/digital-account
What are the documents required to open a current account?
The key documents required to open an account are: • Valid passport and emirates id • Bank statements for the last 6 months • Current-dated salary certificate or income documents
Is there a minimum balance requirement?
A monthly minimum balance of AED 3,000 is required.
What are the fees associated with a current account?
For detailed information on fees and charges, please visit the fees and charges section on our website: www.SIB.ae/tariff
Can I get a debit card with my current account?
Yes, the current account comes with a debit card.
How do I deposit money into my current account?
You can deposit money into your account by visiting any Sharjah Islamic Bank branch or using one of our cash deposit machines (CDMs).
Can I access my current account online?
Yes, you can access your current account online through our mobile app or Online Banking services.
How do I close my current account?
To close your account, please visit the nearest Sharjah Islamic Bank branch.
Can I use my current account for international transactions?
Yes, you can use your current account for international transactions, including fund transfers and international point-of-sale (POS) transactions with your debit card.
Can I link my current account with other bank product i.e. Savings account, Covered card?
Linking your current account to other banks’ products, such as savings accounts or Covered cards, is not possible.
What should I do if I lose my debit card?
- IYou can block the card on Online Banking / Mobile Banking platform as follows: from service request section: 1. Login: • open the SIB Digital App. • log in using your credentials or biometric authentication. • navigate to the "more" option from the top menu bar. 2. Access the service request: • on the dashboard, go to "create new request." • choose the "cards" tab and select "block/report lost card." 3. Block the card: • select the card to be blocked. • choose the reason for blocking. • confirm the action. The card will be immediately blocked. 4. Confirmation: • a notification will confirm that the card has been successfully blocked. From the account section: 1. Login: • open the app and log in as above. 2. Access the account section: • navigate to the account section from the main menu. • select "block/report lost card" from the "more" tab. 3. Block the card: • select the desired card and the reason for blocking. • confirm the action. 4. Confirmation: • you will receive a notification confirming the card has been blocked. Alternatively you can call us on 06 599 9999.
How do I update my personal information on my current account?
Visit the nearest branch, and we'll be happy to assist you. Kindly bring your emirates id and/or passport for easier processing of your details. For employment changes, please provide a salary certificate or transfer letter. Alternatively, you can update your KYC documents online in four simple steps through the SIB bank website.
How do I activate my inactive or dormant account?
To activate an inactive account, just transfer or withdraw money through any of the following channels: Online Banking or Mobile Banking any ATM a teller transaction at one of our branches your account will be activated within 24 hours once the transaction is completed. Activating a dormant account to activate a dormant account, please visit the nearest Sharjah Islamic Bank branch with your emirates id or passport (with UAE residence visa), proof of address, and/or income documents. You will also need to complete an internal bank form to process your request.
How do I know my account is activated?
Once your account is activated, you'll receive an SMS notification confirming the update.
What is the minimum required salary to open a current account?
A minimum salary of AED 3,000 is required to open a current account.
Can I open a current account in different currencies?
You can open a Sharjah Islamic Bank current account in AED, USD, GBP, or Euro.
What is the current account service charges?
For more details, please visit Sharjah Islamic Bank's website and refer to our general terms & conditions www.SIB.ae/tariff
how often will I receive my bank statement?
Enjoy a free monthly e-statement service with your Sharjah Islamic Bank current account.
What's the difference between current and saving?
A savings account allows you to deposit funds and earn profit, while a current account is designed for daily transactions and comes with a cheque book facility. Please note that current accounts do not earn profit on balances.
Will I get a cheque book along with my current account?
A cheque book facility is available with your Sharjah Islamic Bank current account.
After how long can I apply for second cheque book?
You can apply for a second cheque book one month after opening your new account.
How much is the charges for the cheque book, and how many leaf's does a cheque book contain?
The first cheque book is free; subsequent requests will incur a fee of AED 26.25. For the most up-to-date list of charges, please visit www.SIB.ae/tariff
Will there be any charges if I close my account during the first six months?
If you close your account within six months, a fee of AED 105 will apply. For the latest charges, please visit www.SIB.ae/tariff for more information
What is the minimum age to open a current account?
You must be 21 years of age or older to open a current account.
How do I check my current account balance?
You can check your account balance through the following methods: • Online Banking or the SIB mobile app • Bank ATMs using the balance inquiry option • Customer care: call us at +971 6 599 9999
How can I check my balance if I do not have internet access?
If you don’t have internet access, you can check your balance: At any SIB ATM By calling our customer care at +971 6 599 9999 By visiting the nearest branch
Is there a fee for checking my account balance?
No, there is no fee for checking your account balance.
How often is my account balance updated?
Your account balance is updated in real-time after each transaction.
What is the difference between my current balance and available balance?
Current balance: the total amount in your account, including pending transactions. Available balance: the amount you can withdraw or spend immediately, excluding pending transactions.
Why is my available balance lower than my current balance?
Your current balance includes pending transactions that haven’t been processed yet. Therefore, the available balance might be lower as it reflects only the funds you can access immediately.
How can I get alerts about my balance?
You can subscribe to SMS banking to receive alerts about your account balance and recent transactions. This service offers a quick and convenient way to stay updated.
Can I check my balance internationally?
Yes, you can check your balance internationally using Online Banking or the SIB mobile app.
What should I do if I notice a discrepancy in my account balance?
If you notice a discrepancy, follow these steps: Verify transactions: double-check all recent transactions, including pending ones. Check for errors: look for duplicate or incorrect transactions. Review statements: compare your current balance with your latest bank statement. Contact us: if the issue persists, contact our customer care at +971 6 599 9999 for assistance.
How frequently should I check my account balance?
We recommend monitoring your account at least once or twice a week. If you make frequent transactions, consider checking more often to ensure accuracy.
Can anyone else check my account balance?
No one can access your account balance without your explicit consent and authorization. Accessing someone else’s financial information without permission is a violation of privacy and may be illegal.
How can I check my balance without my debit card?
If you don’t have your debit card, you can check your balance through: Online Banking or the SIB mobile app Calling our customer care at +971 6 599 9999
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