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Frequently Asked Questions

Frequently Asked Questions on Current Accounts:

The Sharjah Islamic Bank current account is a transaction account that includes a checking option for the account holder. It provides a cheque book, debit card facilities, and a range of other banking benefits. For more details, please visit our current account page: www.SIB.ae/en/currentaccount

You can open an account by visiting any Sharjah Islamic Bank branch or digitally through our website: www.SIB.ae/en/accounts/digital-account

 

The key documents required to open an account are: • Valid passport and emirates id • Bank statements for the last 6 months • Current-dated salary certificate or income documents

 

A monthly minimum balance of AED 3,000 is required.

 

For detailed information on fees and charges, please visit the fees and charges section on our website: www.SIB.ae/tariff

 

Yes, the current account comes with a debit card.

 

You can deposit money into your account by visiting any Sharjah Islamic Bank branch or using one of our cash deposit machines (CDMs).

 

Yes, you can access your current account online through our mobile app or Online Banking services.

To close your account, please visit the nearest Sharjah Islamic Bank branch.

Yes, you can use your current account for international transactions, including fund transfers and international point-of-sale (POS) transactions with your debit card.

Linking your current account to other banks’ products, such as savings accounts or Covered cards, is not possible.

  • IYou can block the card on Online Banking / Mobile Banking platform as follows: from service request section: 1. Login: • open the SIB Digital App. • log in using your credentials or biometric authentication. • navigate to the "more" option from the top menu bar. 2. Access the service request: • on the dashboard, go to "create new request." • choose the "cards" tab and select "block/report lost card." 3. Block the card: • select the card to be blocked. • choose the reason for blocking. • confirm the action. The card will be immediately blocked. 4. Confirmation: • a notification will confirm that the card has been successfully blocked. From the account section: 1. Login: • open the app and log in as above. 2. Access the account section: • navigate to the account section from the main menu. • select "block/report lost card" from the "more" tab. 3. Block the card: • select the desired card and the reason for blocking. • confirm the action. 4. Confirmation: • you will receive a notification confirming the card has been blocked. Alternatively you can call us on 06 599 9999.

Visit the nearest branch, and we'll be happy to assist you. Kindly bring your emirates id and/or passport for easier processing of your details. For employment changes, please provide a salary certificate or transfer letter. Alternatively, you can update your KYC documents online in four simple steps through the SIB bank website.

To activate an inactive account, just transfer or withdraw money through any of the following channels: Online Banking or Mobile Banking any ATM a teller transaction at one of our branches your account will be activated within 24 hours once the transaction is completed. Activating a dormant account to activate a dormant account, please visit the nearest Sharjah Islamic Bank branch with your emirates id or passport (with UAE residence visa), proof of address, and/or income documents. You will also need to complete an internal bank form to process your request.

Once your account is activated, you'll receive an SMS notification confirming the update.

A minimum salary of AED 3,000 is required to open a current account.

You can open a Sharjah Islamic Bank current account in AED, USD, GBP, or Euro.

For more details, please visit Sharjah Islamic Bank's website and refer to our general terms & conditions www.SIB.ae/tariff

Enjoy a free monthly e-statement service with your Sharjah Islamic Bank current account.

 

A savings account allows you to deposit funds and earn profit, while a current account is designed for daily transactions and comes with a cheque book facility. Please note that current accounts do not earn profit on balances.

A cheque book facility is available with your Sharjah Islamic Bank current account.

You can apply for a second cheque book one month after opening your new account.

The first cheque book is free; subsequent requests will incur a fee of AED 26.25. For the most up-to-date list of charges, please visit www.SIB.ae/tariff

If you close your account within six months, a fee of AED 105 will apply. For the latest charges, please visit www.SIB.ae/tariff for more information

You must be 21 years of age or older to open a current account.

You can check your account balance through the following methods: • Online Banking or the SIB mobile app • Bank ATMs using the balance inquiry option • Customer care: call us at +971 6 599 9999

If you don’t have internet access, you can check your balance: At any SIB ATM By calling our customer care at +971 6 599 9999 By visiting the nearest branch

No, there is no fee for checking your account balance.

Your account balance is updated in real-time after each transaction.

Current balance: the total amount in your account, including pending transactions. Available balance: the amount you can withdraw or spend immediately, excluding pending transactions.

Your current balance includes pending transactions that haven’t been processed yet. Therefore, the available balance might be lower as it reflects only the funds you can access immediately.

You can subscribe to SMS banking to receive alerts about your account balance and recent transactions. This service offers a quick and convenient way to stay updated.

Yes, you can check your balance internationally using Online Banking or the SIB mobile app.

If you notice a discrepancy, follow these steps: Verify transactions: double-check all recent transactions, including pending ones. Check for errors: look for duplicate or incorrect transactions. Review statements: compare your current balance with your latest bank statement. Contact us: if the issue persists, contact our customer care at +971 6 599 9999 for assistance.

We recommend monitoring your account at least once or twice a week. If you make frequent transactions, consider checking more often to ensure accuracy.

No one can access your account balance without your explicit consent and authorization. Accessing someone else’s financial information without permission is a violation of privacy and may be illegal.

If you don’t have your debit card, you can check your balance through: Online Banking or the SIB mobile app Calling our customer care at +971 6 599 9999

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