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Fraud & Security

  • Ensure your computer has up-to-date anti-virus software / internet security software to detect and prevent online attacks.
  • Always install security patches and the latest software updates in your computers and mobile phones.
  • Use personal firewalls.
  • Disconnect your internet connection when not in use.
  • Avoid using computers in public places like internet cafes, hotels and airport lounges to do online banking.
  • Always “sign-out” or “log-off” from password protected websites when finished to prevent unauthorized access. Just closing the browser window may not actually end your session.
  • Always use licensed software. Software purchased from untrustworthy sources could have virus or trojans that could corrupt your files and/or reveal your confidential data.
  • Always shop or make payments through trusted/reputed websites.
  • Never provide your financial information to any unfamiliar websites.
  • Before entering your personal/financial details, verify the URL of the site.
  • Check your account statements regularly and inform any suspicious transaction to the bank.
  • Do not click on links in emails or on referral sites to visit the website. Always type the URL in the address bar.
  • Do not enter your confidential account information such as Credit Card Numbers, Expiry Date, CVV values, etc. on any pop-up windows while browsing.
  • Report a lost or stolen phone / SIM immediately to your service provider. Also, call our 24-hour Customer Care to disable the Mobile application
  • Register for SMS alerts to keep track of your banking transactions.
  • Always inform the bank of changes in your mobile number to ensure that SMS notifications are not sent to someone else.
  • Monitor your transactions regularly and immediately report any misuse of your account to the Bank.
  • Never give your PIN or confidential information over the phone or internet. Never share these details with anyone.
  • Beware of shoulder surfers. Ensure that no one is watching you while you key in your User ID, Password, or any other sensitive information.
  • Be careful about the websites you are browsing, if it does not look authentic, immediately close it.
  • Always use your own pen when writing cheques; avoid using pens offered by others.
  • Safely and securely store your cheque book.
  • Regularly check your account statements, messages, and emails from the bank.

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